Shipping policy
Processing Time
All orders are processed within 1–2 business days (Monday through Friday, excluding holidays). You will receive a confirmation email with tracking information once your order ships.
Domestic Shipping (United States)
| Method | Estimated Delivery | Cost |
|---|---|---|
| Standard Shipping | 3–5 business days | $4.99 |
| Free Standard Shipping | 3–5 business days | On orders over $50 |
| Expedited Shipping | 2–3 business days | $9.99 |
International Shipping
We currently ship to the United States only. International shipping is coming soon. Join our mailing list to be notified when we expand to your region.
Order Tracking
Once your order ships, you will receive an email with a tracking number. Please allow up to 24 hours for tracking information to update after receiving your shipping confirmation.
Shipping Delays
While we do our best to meet estimated delivery times, occasional delays may occur due to carrier volume, weather or holidays. CHACHU is not responsible for delays once the package is in the carrier's hands, but we're always happy to help you locate your order.
Lost or Damaged Packages
If your order arrives damaged or does not arrive within 10 business days of the estimated delivery date, please contact us at hello@chachu.com within 48 hours. We will work with you to resolve the issue as quickly as possible.
P.O. Boxes & APO/FPO Addresses
We ship to P.O. boxes and APO/FPO addresses via USPS Standard Shipping only.
Questions?
Contact us at hello@chachu.com — we respond within 24 hours.